At Saintram, we aim to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with our straightforward refund and return policy.
1. Return Policy
- Eligibility for Return:
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original condition, including tags, packaging, and any accessories.
- Items damaged due to customer mishandling will not be eligible for return.
- Non-Returnable Items:
- Customized or personalized items.
- Products marked as “Final Sale” or “Non-Returnable” on the product page.
2. Return Process
- Contact our support team at info@saintram.in or +91 92271 50039 to initiate a return.
- Provide your order number and reason for the return.
- Once approved, we will share the return shipping details.
- Customers are responsible for the return shipping costs unless the product is defective or incorrect.
3. Refund Policy
- Eligibility for Refund:
- Refunds are applicable only for items that meet the return conditions outlined above.
- Refunds will not be processed for items returned without prior authorization.
- Refund Timeline:
- Once we receive and inspect your returned item, we will notify you of the refund status within 5-7 business days.
- Refunds will be processed to the original payment method used during the purchase.
- Deductions (if applicable):
- Shipping charges are non-refundable.
- In cases of customer error (e.g., wrong size ordered), a restocking fee may apply.
4. Exchange Policy
- Exchanges are allowed for the same product in a different size or color (if available).
- To request an exchange, follow the return process and mention the desired replacement in your communication.
5. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 48 hours of delivery.
- Provide clear images of the product and its packaging to assist us in processing your claim.
- We will replace the defective item at no additional cost or provide a full refund if the replacement is not available.
6. Cancellation Policy
- Orders can be canceled within 24 hours of placement.
- Once the product has been shipped, the order cannot be canceled.
7. Contact Us
For any return, refund, or exchange inquiries, reach out to us at:
- Email: info@saintram.in
- Call: +91 92271 50039
- Address: Kalawad Road, Rajkot, Gujarat, India
- Website: https://saintram.in/
We value your trust and strive to provide a hassle-free shopping experience.